CANCELLATION AND REFUND

Cancellation and Refund Policy

Effective Date: [11-02-2025]

At [Bear Vital Health], we are committed to providing you with high-quality health and wellness courses that help you achieve your goals. We understand that circumstances may change, and you may need to cancel or request a refund for the courses you’ve purchased. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.

1. Course Cancellation

We offer flexibility in cancelling your course subscription or enrollment. You can cancel your participation in our courses at any time. However, please note the following:

  • Subscription-Based Courses: If you are subscribed to a recurring course or membership, you may cancel your subscription at any time by logging into your account and managing your subscription settings. Cancellations will take effect from the next billing cycle, and you will not be charged for the upcoming period.
  • One-Time Purchase Courses: For courses purchased as a one-time payment, cancellations are subject to the terms outlined below under “Refunds.”

2. Refund Policy

We strive to ensure your satisfaction with our services. Refunds are processed based on the following guidelines:

  • 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on most of our courses. If you are not satisfied with your purchase, you can request a full refund within 30 days of the purchase date. To qualify for a refund, you must have completed less than 25% of the course content.
    • To request a refund, please email us at [Insert Contact Email] with your order details, including your name, course name, and purchase date. Our customer support team will review your request and process your refund within [X] business days.
  • Exclusions: The following types of purchases are not eligible for a refund:
    • Courses or products marked as “non-refundable” at the time of purchase.
    • Any course content accessed beyond 25% or after the 30-day window.
    • Customized coaching or consulting services, once the service has been provided.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [Insert Contact Email] within 30 days of purchase.
  2. Include the following information in your request:
    • Your full name
    • Email address used for the purchase
    • Course or product name
    • Date of purchase
    • Reason for refund request (optional)
  3. After reviewing your request, we will process the refund within [X] business days.

4. Refund Processing

  • All refunds will be issued to the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to be reflected in your account.
  • If your original payment method is no longer valid (e.g., if the account has been closed), we may issue the refund via an alternate method, at our discretion.

5. Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please follow these steps:

  1. Check your bank or credit card account again.
  2. Contact your payment provider to inquire about any pending transactions.
  3. If you still have not received your refund, please contact us at [Insert Contact Email] with your order details, and we will investigate the matter.

6. Non-Refundable Items

The following items are non-refundable:

  • Custom or personalized services (e.g., coaching, one-on-one consultations).
  • Any product or service explicitly marked as “non-refundable” at the time of purchase.

7. Changes to Our Refund Policy

We reserve the right to amend this Refund Policy at any time. Any changes to the policy will be reflected on this page, and the updated policy will take effect as of the “Effective Date” listed at the top of the page. We encourage you to review this policy periodically for updates.

8. Contact Us

If you have any questions or concerns regarding cancellations or refunds, please contact us at:

[Bear Vital Health ]
    [INDIA , U.P ]
Email: [SHIVAMBHAIO798@GMAIL.COM]

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